Acrobat Reader Troubleshooting Guide

The Adobe Acrobat files on this website have been downloaded thousands of times by every sort of computer possible. The files are have been checked and re-checked for errors. I have been able to identify several possible errors you may encounter while downloading -- all of the errors have been on the part of the end-user, not our web server.

First

Make sure you are using Adobe Acrobat Reader 7.0 or above to read these files, version 6 and below will not work.

Second

If you are downloading the files from a web browser make sure you save it as a "Source" document, not as a "Text" document. If you saved it as a "Text" document the Reader will ask you for a "Password" before it tries to open it (it still will not open the file, even with a password).

Third

Some web browsers allow you to see the first page of an Acrobat document before it finishes downloading the rest of the file. Make sure you allow the entire file to download before you attempt to save it or go on to another page.

Fourth

If the files take an extremely long time to download, your Internet Service Provider may be experiencing excessive traffic (I can't do anything about that!). These files usually download at about 3k per second with a 28.8 modem. This means a 120k file will take about 40 seconds to download. If your download times are taking too long just come back at a time when your ISP has less traffic (the best time is after midnight).

Acrobat ReaderYou can download a free copy of the current
version of Adobe Acrobat Reader now.